Terms & Conditions
The Services offered by L’Ouverture Travels Limited via web platform can only be used by Clients who have first read these Terms and Conditions and accepted them unconditionally by clicking the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance. Clients undertake to fulfil the obligations contained within these terms and conditions.
1.1. The following definitions have the same meaning whether they are singular or plural.
“Client” means a customer who reserves and/or books one or more Services offered on the Website louverturetravels.com.
“Agency” means a travel company or a b2b company who reserves and/or books one or more Services offered on the Website louverturetravels.com.
“Company” means L’Ouverture Travels Limited, Company number 10310740, a company incorporated and resident for all purposes in United Kingdom, whose registered office is
187 High Rd Leyton, High Road Leyton, London, England, E15 2BY, via online platform louverturetravels.com.
“Supplier” means a partner of louverturetravels.com that offers services, such as Air Tickets, Accommodation, Transfer, Car hire company, Cruises, Yachts, Souvenirs, Excursions and more.
“louverturetravels.com” means online based platform for services provided online and/or offline: Air Tickets, Accommodation, Transfer, Car hire company, Cruises, Yachts, Souvenirs, Event Tickets, Train Tickets, Visa Service, Excursions services used by L’Ouverture Travels Limited. Terms of booking and use are regulated by these “Terms and Conditions”, as amended from time to time.
“Service” means a service offered on the Website, such as Air Tickets, Accommodation, Transfer, Car hire company, Cruises, Yachts, Souvenirs, Event Tickets, Train Tickets, Visa Service, Excursions or insurance services.
“Website” means the louverturetravels.com website.
2.1. These Terms and Conditions apply to offering and providing of the Services by L’Ouverture Travels Limited, which operates the Website.
2.2. It is the Client’s responsibility to familiarize himself/herself with the louverturetravels.com‘ rules and restrictions. The Terms and Conditions can be changed by louverturetravels.com at any time without prior notice, although such changes will not apply to bookings that have already been accepted by louverturetravels.com. It is therefore essential that the Client reads, saves and/or prints a copy of the Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.
2.4 The Agreement constituted by the Company’s acceptance of the Client’s booking subject to these conditions shall constitute the entire agreement between the Client and the Company in relation to the relevant booking, and shall exclude all other terms and conditions (except for the relevant Suppliers’ conditions and any applicable international conventions) and shall supersede all prior or contemporaneous communication or information provided.
3. The Client’s legal authority
3.2. The Client is responsible for his/her activities on the Website (financially or otherwise), including the possible use of his/her user name and password. The Client guarantees that the information entered by him/her on the Website in relation to him/her and, if applicable, his/her travelling companions, is accurate.
3.3. Any use of the Website that is fraudulent or is in conflict with these Terms and Conditions shall constitute grounds for restricting the Client’s access to the Services offered by L’Ouverture Travels Limited or to other functionalities of the Website.
4.1. On receipt of payment, subject to availability and at the discretion of L’Ouverture Travels Limited, louverturetravels.com will reserve the services requested by the Client. A contract is only made between the Client and L’Ouverture Travels Limited upon the booking being confirmed and accepted by louverturetravels.com.
4.2. Clients can book online or by e-mail. A booking is accepted and becomes legally binding only from the date when louverturetravels.com has confirmed its acceptance in writing and has received the payment in full for the booked service. It is at this point that a contract between the Company and the Client comes into existence.
4.3. If a Client/Agency has placed a reservation on behalf of the third party, the Client/Agency shall be jointly liable to the Company for all obligations arising from the concluded contract.
4.4. Confirmation of a booking, which includes the essential elements such as the description of the Service(s) booked and their price, number and date of issue, name and number of the registration certificate of the Company, the names of the tourists, the type of main or additional services, the date for implementation of the services, will be sent to the Clients by e-mail after the successful acceptance of the conditions of the Company for a specific offer. If the Client does not receive a response within 24 hours of placing the booking, he/she shall contact Customer Support at firstname.lastname@example.org.
4.5 It is expressly agreed that the data stored in the information systems of louverturetravels.com shall constitute proof with respect to the bookings made by the Client.
4.6. Obvious errors and mistakes (including misprints) are not binding.
4.7. In order to duly complete and secure a reservation, the Client/Agency needs to use their correct e-mail address. The company is not responsible or liable for (and has no obligation to verify) any wrong or misspelled e-mail address or incorrect (mobile) phone number or credit card number.
4.8. The offers given are dynamic which means that the price can change if an offer is not booked.
5.1. Non-refundable and refundable rates. The balance of all monies due, including any surcharges applicable at that time, must be paid to the Company or its authorized agent according to the indicated time limits shown on the Website. Non-refundable rates are available only with an instant payment by a credit card. Refundable rates a Client/Agency is able to book and pay according to the indicated “Book till date/ time limit. All displayed prices include VAT/tax
5.2. The Company will not accept any monies sent by post. All payments for the Services of the Website are held online or either by bank transaction. All documents are sent and received online.
5.3. In the case of non-payment according to the time limits shown, the reservation/booking will be subject to automatic cancellation and the Company will have no responsibility in case price changes occur when the Client makes a new reservation for the same item.
5.4. The invoices of the company are issued online immediately after the Service is booked.
5.5. In case the payment has been made before the time limit but the Client/Agency needs to cancel, the Company will have the right to keep the cancellation fee charges from the paid amount. Monies paid to an agent acting on behalf of the Company, for tours operated by the Company, are held by the agent on behalf of the Company.
5.6. The Company is not liable or responsible for any changes in local taxes and fees collected locally.
6.1. Deposits are valid only for Agencies of the Company. Deposits are fully transferable to another Agency upon receipt of an authorizing letter from the Agency and can be put toward payment for a future reservations/booking equal to the value.
6.2. Agency is able to replenish Deposit online on the Website. It is not obligatory for the Agency to inform the Company that the Deposit was replenished online through the Website.
7. Changes by the Client
7.1. Any changes to the original booking (for example, hotel, names of tourists, but not departure dates (see below) must be confirmed in writing by the control department of Company and will be be accompanied by an administration fee TBA in addition to any further costs that the Company may incur. Whilst every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed.
7.2. A change of departure date must be requested in writing by the Client/Agency and sent by e-mail to the control department of the Company and must be accompanied by the above-mentioned fee, in which case cancellation fees will be applied.
7.3. If changes are requested for a service booked at a discount or promotional price after the aforementioned sale has ended, 100% cancellation fees apply according to the mentioned time limit. The Client is able to re-book the service at a price available at the time of change.
8. Early departure
8.1. If a Client leaves before the initially specified day of departure, he/she must notify the Company by 6:00 p.m. on the day before by e-mail of the Company. If the Client has reserved a room for several nights, he/she must pay the agreed price for the remaining time. Change in the time can also change the total price for the accommodation. The Client is obliged to pay the changed amount before his/her departure.
8.2 Check in and check out time are set according to the information on the official website of the accommodation.
8.3 In case a Client requests an early check in or late check out, then extra charges may apply. Additional information can be provided by the Company’s Customer Support.
9. Cancellation by the Client
9.1. Unless otherwise agreed when making the reservation or unless there are other conditions for the selected rate or reservation time, a reservation must be cancelled according to the terms and conditions specified on the Website. The Client may cancel the booking online or by sending an e-mail to the Company. Cancellation charges will be applied as indicated on the Website. Cancellation of the air tickets impose 100% of the ticket.
9.2. In the event of no-show, the Company is entitled to charge the Client according to the terms shown on the website for the item, including taxes.
9.3. If the reason for cancellation is covered by the Client’s travel insurance policy, the Client may be able to reclaim the charges from their insurance company.
10. Changes and cancellation by the Supplier
10.1. By making a reservation with a Supplier, the Client accepts and agrees to the relevant cancellation policy and other conditions of that Supplier, and to any additional (delivery) terms and conditions of the Supplier that may apply to the Services booked by the Client.
10.2. The Client might be charged for his/her cancellation in accordance with Suppliers’ cancellation, (pre)payment and no-show policy (no-show implies 100% fee, unless other conditions are specified) or not be entitled to any refund of any (pre)paid amount.
10.3. If the Client has a late or delayed arrival on the check-in date or only arrives the next day, he/she shall make sure to inform the Company by e-mail in order to avoid cancellation of the reservation and possible clx fees or no-show fees.
11. Changes by the Supplier during the travel
11.1. If during the Client’s trip it is found out that a significant part of his/her pre-booked holiday arrangements cannot be provided, the Client may request the Company to provide a suitable alternative (at no additional cost, if possible) according to the policy of the Supplier, or request a refund.
11.2. louverturetravels.com does not accept any liability or responsibility for the consequences of any changes made by the Supplier during the Client’s stay, but will support the Client in order to resolve the matter or to obtain a suitable compensation.
12. Travel Insurance
12.1. The Client must obtain a suitable travel insurance.
13. Visas & Vaccinations
13.1. Passports, visas, vaccinations and entrance fees: Clients must ensure that they are aware of all relevant passport and visa requirements and that they allow adequate time to obtain the necessary documents. Requirements can change, and it is the Clients’ responsibility to ensure that they comply with the current passport, visa and health requirements and take all necessary documents with them to be able to access the country or region where they have booked the service. The Client will be solely responsible for any cost, loss or damage that he/she incurs because of a failure to obtain the necessary passports, visas and/or vaccinations.
14. Stars and Guest Reviews
14.1. In cases of some accommodations, the stars used for them may not correspond to the official star ranking system and reflects the general level of service provided by these accommodations.
14.2. Only Clients who have booked and paid for the certain Services (i.e. employ Services) will be invited by the Website to comment on their experience of the relevant Services and to provide a score for certain aspects of their experience.
14.3. The completed guest review may be:
14.3.1 Uploaded onto the relevant Service information page on the Website for the purpose of informing current and future customers of the Clients opinion of the level and quality of the Service;
14.3.2 Wholly or partly used and placed by the Website at its sole discretion (e.g. for marketing and promotion purposes) on the Website or social media platforms, newsletters, special promotions, apps, or other channels owned, hosted, used, or controlled by the Company and its business partners.
14.4. The Company does not compensate or reward a Client for completing a review. The review form should be regarded as a survey.
14.5. The Website reserves the right to adjust, refuse, or remove reviews at its sole discretion. The Website undertakes to use its best efforts to monitor and remove reviews that include, but are not limited to: Profanity, sexually explicit, hate speech, discrimination, threats, violence; Mention of full names, personal attack towards the staff; Promoting illegal activities (e.g. drugs, prostitution etc.); Sites, emails, and addresses, phone numbers, credit cards details; Politically sensitive comments.
15. Local Laws
15.1. The Clients are expected to obey the laws and regulations of the countries they visit and any failure to do so will relieve the Company of all obligations that it may otherwise have under the Contract. The Company has no responsibility for the Clients’ actions.
16. Client’s responsibilities
16.1. Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and arrange for the provision of any medication or other treatment required during the holidays/ travelling according to the Supplier’s conditions. Failure to disclose this information will constitute a breach of these booking Conditions and may result in such persons being excluded from a tour, in which case all monies paid will be forfeited and the Company will not be liable to pay any compensation whatsoever.
16.2. The Client must check details of their product or service of choice thoroughly for any such conditions prior to making the reservation. The Client will not hold louverturetravels.com liable or responsible for any (authorized, (allegedly) unauthorized or wrong) charge by the Supplier and will not (re)claim any amount for any valid or authorized charge by the Supplier (including pre-paid rates, no-show and chargeable cancellation) of their credit card.
17.1 Any claim or complaint concerning louverturetravels.com or the Service must be promptly submitted within 5 days after the scheduled check out date. Any claim or complaint that is submitted after the period of 5 days shall be rejected and the claimant shall forfeit the right to any (damage or cost) compensation.
18. Responsibility of the Company
18.1. Subject to the limitations set out in these terms and conditions, the Company shall only be liable for direct damages actually suffered, paid or incurred by the Client due to an attributable shortcoming of the Company obligations in respect to Company’s services, up to an aggregate amount of the aggregate cost of the Client’s reservation as specified in the confirmation e-mail.
18.2. The Client accepts that, when louverturetravels.com acts as an interface between the Client and the Suppliers, louverturetravels.com will under no circumstances be held liable with respect to Services the Client has booked with one or more Suppliers. louverturetravels.com is not liable if and insofar as the Client is able to claim for damages under an insurance policy such as travel and/or holiday cancellation insurance.
18.3. louverturetravels.com is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the (room/reservation) price to the relevant tax authorities. louverturetravels.com does not act as the merchant of record for any product or service made available on the Platform.
18.4. The information displayed on the Website has been provided by the respective Suppliers, and louverturetravels.com does not accept any liability for any inaccuracies.
19. Special Requests
19.1 If the Clients have any special requests, they shall inform the Company at the time of booking. The Company and its suppliers will try to meet such requests but, as these do not form part of the Contract, the Company is not obliged to do so. The Company does not accept bookings that are conditional on the fulfilment of any special request.
20.1. The Client shall be acquainted with the fact that a flight described as “direct” will not necessarily be non-stop. All departure/arrival times are provided by the corresponding airline and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. The Company is not liable in case of any change to a departure/arrival time previously given to the Client or shown on the Client’s ticket. The Company is not responsible for any losses suffered if the Client is delayed and misses any flights – these matters are solely within discretion of the airline concerned.
21.1. In some countries departure taxes for flights, visas and other services must be paid locally and these are payable to the local authorities. The Company does not offer a refund for these taxes.
22. Intellectual property rights
22.1. Unless stated otherwise, the software required for offered services or available at or used by louverturetravels.com and the intellectual property rights (including the copyrights) of the information and contents of and material on louverturetravels.com are owned by the Company, its partners or suppliers.
22.2. The Company exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the platform on which the service is made available (including the guest reviews and translated content) and the Client is not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or the brand without the Company’s express written permission. To the extent that the Client would (wholly or partly) use or combine the Company’s (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Platform or any (translated) content or guest reviews, the Client hereby assigns, transfers and sets over all such intellectual property rights to louverturetravels.com. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of the Company’s intellectual property rights (including copyright and database right).
23.1. louverturetravels.com is committed to protecting the privacy of all personal data which is obtained from the Client, including the data obtained during visits to the louverturetravels.com website. The Company highly value the Client’s privacy and make this policy easily available throughout louverturetravels.com website.
23.2. In order to process the Client’s booking, the Company needs to collect certain personal details from the Client. These details will usually include the names and addresses of party members, and special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements.
23.3. The Company uses appropriate security procedures and technologies to protect personal information of Clients and prevent unauthorized access. This includes using the TLS protocol to establish secure connection.
23.4. The Company must supply some information to the relevant suppliers of travel arrangements (airlines, hotels, transport companies etc.). The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
23.5. The Company will only deal with the personal details which the Clients give to the Company as set out above unless the Clients agree otherwise. The Company may make contact with the Client by post, e-mail, or telephone for the purposes set out. The Company will also use the Client’s information to inform the Client of offers in the future or to send them brochures. If the Client do not wish to receive such approaches in the future he/she shall inform the Company by telephone, letter or e-mail mentioned on the website. The Client will be able to unsubscribe from the Company newsletter’s database.
24. Supplier’s content
24.1. louverturetravels.com has pictures and content in its database and the Company has processed many items but cannot guarantee of any misinformation about accommodation or other. All images featured in the brochures and website are used for illustration purposes only. A specific hotel may differ from the representation provided. Pictures and contents are supplied to louverturetravels.com by Suppliers and therefore can be in some cases incorrect. Therefore, whenever the Client finds an offer before making the reservation he/she shall check the website of the Supplier itself, its pictures and content.
24.2. louverturetravels.com will not verify and cannot guarantee that all information is accurate, complete or correct, nor can it be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Supplier remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website.
25.1. Except as expressly set out in these Terms and Conditions, all the information contained in this Website is provided without any warranty (either express or implied) or implied term of any kind. All such implied terms and warranties are excluded. By accessing this Website, the Client agrees that the Company will not be liable for any direct, indirect or consequential loss arising from the use of the Website, any delay or inability to use the Website, or from the Client’s use of links from the Website.
25.2. louverturetravels.com disclaims any liability or responsibility for any communication with the Supplier on or through its platform. The Client cannot derive any rights from any request to, or communication with the Supplier or (any form of) acknowledgement of receipt of any communication or request. louverturetravels.com cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed or accepted by the Supplier.
26. Applicable law
26.1. These Terms and Conditions are governed by the laws of Cyprus. The Client agrees that the competent Courts of United Kingdom shall have jurisdiction to hear and determine any disputes arising from the interpretation and/or other issues.
26.2. The body exercising control over the activities of the Company is the Minister of tourism and other authorities.
26.3. To meet the legislation of the European Union and the United Nations that includes and/or is related to the application of sanctions and other restrictions concerning a range of persons, jurisdictions and territories, L’Ouverture Travels Limited reserves the right to refuse service to individuals and organizations from specific countries and territories.
27. Final Provisions
27.1. If the Company does not invoke one of the provisions of the Terms and Conditions at any one moment, this must not be interpreted as a cession of the right to invoke it at a later date.
27.2. If any provision of these Terms and Conditions (or part of any provision) is found by any court to be invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed not to form part of this agreement with the Client and the validity and enforceability of the other provisions shall not be affected.
27.3. Every instance of force majeure, including the interruption of means of communication or a strike by carriers, hoteliers or air traffic controllers, will lead to the suspension of the obligations in these Terms and Conditions that are affected by the force majeure event and the party affected by the force majeure event shall not be liable as a result of the inability to meet such obligations.
28. Changes to this policy
28.1. louverturetravels.com may update or revise these Terms and Conditions from time to time. The Client agree that he/she will review this Policy periodically. In case of any changes to this Policy, louverturetravels.com will change the date of the last update below. The Client is free to decide whether or not to accept a modified version of these general terms, but accepting them, as modified, is required to continue using our platform and services. louverturetravels.com disclaims any liability or responsibility for any damage connected with the changes of these Terms and Conditions.
28.2. These Terms and Conditions were updated on 02/01/2021